Frequently Asked Questions

 

General information

What is Unplugged Book Box?

Unplugged Book Box is a monthly subscription box that focuses on self care with a bookish twist. Unplugged offers two box options: Young Adult or an Adult Fiction box. In each of our monthly boxes, you will receive one exclusive edition, hand-picked, hardcover book from a variety of different genres. You will also receive 4-6 high quality, literature-inspired self-care and novelty products mostly sourced from small businesses.

Unplugged Book Box is also a community of book-lovers. Unplugged wants to inspire you to take care of yourself through unplugging with a good book and self-care goodies.  
 

How much do boxes cost?/How does the subscription work?

Unplugged offers four different subscription plans.

One month subscriptions are $39.99 + s/h.
Three month subscriptions are $117.45 + s/h
Six month subscriptions are $234.10 + s/h
Twelve month subscriptions are $456.00 + s/h

Shipping costs are calculated at checkout and depend on where you live! The average shipping cost for the USA and its territories is $12, the average shipping cost for Canada is $18.99, and the average shipping cost for everywhere else is $25.99.

*Please note, some international subscribers may be subjected to additional customs fees due to international laws. Customer is solely responsible for paying customs fees. It is subscribers responsibility to understand local customs laws. Read more in our Terms & Conditions.*

What comes inside each box?

Each month will vary; but you can expect to see one hardcover, exclusive edition book. In addition to an exclusive book, subscribers will receive 4-6, exclusive self-care goodies and novelty items. Each self-care item will tie into the month’s theme and self-care message as well as be inspired by literature and the season it is shipped.

Some of the goodies that Unplugged may include (but is not limited to): candles, shower goods & soap, tea or coffee, bath goods, lip care, skin care, journals or notebooks, mugs/travel mugs, bags/totes, kitchen gadgets, baking kits, candy, bookish novelty products, and items that inspire creativity. A majority of the items included in Unplugged Book Box are sourced from small businesses.

E-mail us at support@unpluggedbookbox.com if you have any concerns regarding any items in our box prior to ordering/shipping!

What are the themes?

Every month, Unplugged Book Box will create a unique theme influenced by a self-care message and the season the box is shipped. Monthly themes inspire the items inside each box. Each item is also inspired by literature or other fandoms, as well as with the month/season they are shipped in mind.

What age is Unplugged Book Box intended for?

Unplugged Book Box can be appreciated by just about anyone who loves literature. 

The Young Adult Box features books appropriate for Young Adults (generally ages 14+).

The Adult Fiction box is appropriate for adults of any age that enjoy reading and self-care.

When can I sign up?

Any time! Please check the "current boxes" section on our website to see what month we're taking orders for.

Generally speaking, if you sign up after the 6th of the month, you'll receive the current month's box (for example, if you sign up between January 6th-February 5th, it will be for the February box).

However, we often sell out early and will open up early for the following box. Check our current boxes section or e-mail us if you're unsure what box we're taking orders for!

What if I already own the book?

Unplugged reveals all book titles in advance. If you ever have a question about which title you can expect, please send us an email or check here.

*NOTE* Unplugged Book Box cannot accept returns. Please read the other FAQs and Terms and Conditions for a full understanding of returns and refunds.
 

Can I buy a single item from a past box?

It depends! If there is extra inventory, they will be listed on the shop. Feel free to reach out if there is something specific, and I'll see what I can do.
 

Can I buy past boxes?

If they are available, you certainly may! They will be listed on our store. These will be shipped within 2-5 business days of purchase.
 

Can I buy both the Young Adult and Adult Fiction boxes?

Absolutely! You can sign up for both boxes on this website. Just add both to your cart before checking out.

Shipping, Billing, & Renewals

When does Unplugged Book Box ship?

Unplugged ships between the 4th-8th of the month. Ordering between the 6th and 5th of the month signs you up for the current box. If you sign up on January 6th-February 5th, your first box should ship between February 4th-8th. Again, please check our "current boxes" section to assure which box you're signing up for.
 

When will I be billed?

If it is your first time ordering, you will be billed immediately. Billing renews on the 15th of the month, so you will be billed again on the following month for the following cycle should you wish to continue your subscription.

(For example: one month subscriptions will be auto-renewed and billed on the 15th of the following month unless cancelled. Three, six, and twelve month subscriptions will be auto renewed and billed at the end of each cycle).

*Please note*- cancelling in the middle of a subscription duration will cancel the auto-renewal. You will receive any boxes you have pre-paid, but you will not be auto-renewed.

How do renewals work?

Billing renews on the 15th of the month, so you will be billed again on the following month for the following cycle should you wish to continue your subscription.  (For example: one month subscriptions will be auto-renewed and billed on the 15th of the following month unless cancelled. Three and six month subscriptions will be auto renewed and billed at the end of each cycle). 

If you wish to continue your subscription, there is no need to act; your place is all set!

My renewal failed- what do I do?

There are a number of reasons a renewal can fail. Don’t worry! It could be that your credit card expired or was replaced. If you are located outside of the United States, your card company could block the transaction due to their policies regarding online shopping. In this case, you have to contact your bank/card company to authorize the charge.

A failed renewal is not a cancellation! The system will continue to try and charge your account if it fails before your subscription is expired.

Because the boxes are limited, please make sure to take care of any of these failures within 3-5 days of billing so that your spot can be secured. If Unplugged sells out of boxes before this is straightened out, your renewal will be applied to the following month.

Please get in touch with me at your earliest convenience if this happens at support@unpluggedbookbox.com

How much is shipping?

Shipping depends on where you live! We use UPS, USPS, and FedEx to find the best rates available. Our boxes can be heavy, so we do our best to find the most affordable rates! Shipping rates are calculated at cehckout.

Does Unplugged Book Box ship to my country?

Unplugged Book box ships globally with the exception of Mexico, Russia, Belarus, and Peru. 

This is subject to change at any time without warning due to unforeseen circumstances.

Is shipping tracked?

Yes! You will receive a tracking number once the boxes ship.

My box has shipped, but it is going to my old address. What do I do?

Once your box has shipped, Unplugged Book Box cannot change the address. It is your responsibility to assure that the address is up to date.
You MUST e-mail Unplugged Book Box at support@unpluggedbookbox.com to assure your address is up to date. Address changes are not saved on any processed orders, so please e-mail when you have an address change.

You may be able to intercept or forward your package to forward it to you if it has not yet been delivered to your old address. This is entirely your responsibility.

When will the box arrive?

It depends on where you live. Unplugged ships in the first week of the month. With your tracking number, you can get a better idea of exactly when your box will arrive! 

Generally, domestic takes between 2-10 business days and international shipment to Europe, Canada, the UK, and Australia takes 1-5 weeks from shipment. Shipments to South America, Asia, the Middle East, and Africa may take 3-8 weeks.

I am an International subscriber and my tracking information hasn't updated in a while. Where is my box?

Once a box leaves the United States, it is up to local post to deliver it to you. Sometimes these updates do not register on the USPS tracking website. Unfortunately, Unplugged Book Box cannot track boxes outside of the United States any further than what your tracking information indicates. However, it is very rare that a package goes completely missing. International shipping can take a  long time to arrive to some areas around the globe  and is particularly slow during certain times of the year. It will arrive to you, but it may take a little longer than expected in some areas!

If I buy both boxes, can I combine shipping?

Unfortunately, because Unplugged cannot fit all of the items into just one box, we cannot do that at this time. It is more cost-efficient to ship them individually.

Can I switch from one box to the other?

Yes, you may!

Please e-mail us at support@unpluggedbookbox.com to switch between boxes. Let us know if you want to switch permanently or for just one month!

I am an international subscriber. Will I be charged customs fees every month?

It depends on which country and which city you are from. Unfortunately, Unplugged has no control over international customs laws. Understand that customs fees and taxes may be applied to your box and it is solely your responsibility to pay these and to understand local laws for imports from the United States. 

 

I want to cancel; how do I do that?

We're sorry to see you go! We understand you may have many different reasons for cancelling. You can cancel in your account under “your subscriptions.” Click "edit," then scroll down to "Cancel Subscription." Or you may cancel by e-mailing me at support@unpluggedbookbox.com.

Please note, cancellations apply to renewals. If you cancel after renewal on the 15th of the month, you will still receive the box that you have renewed for. You may e-mail Unplugged at support@unpluggedbookbox.com if your box renewed and wish to cancel it. Please note, if you cancel after renewal and need a refund, you will be charged a small cancellation fee from the credit card processor.

Subscriptions

Can I order just one box?

You may! There is a one-time box offered each month in the shop. These will not renew; but they are limited and often sell out early. Discount codes also do not apply to one-time orders.

You may also subscribe on a month-to-month basis to save some money.

What payment methods can I use?

Unplugged accepts Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

Do you accept PayPal?

Yes!

What is the one month vs. 3 or 6 or 12 month plans?

If you sign up for a one month subscription, you will receive your boxes on a monthly basis and can cancel any time (you will receive any boxes you paid for). If you order a 3 month subscription, you get a slight discount per month and will receive 3 boxes before you are billed again. If you order a 6 month plan, you will receive 6 boxes before you are billed again. If you order a 12 month plan, you will receive 12 boxes before you are billed again.

You’re sold out but I want to subscribe! What do I do?

Thank you for your interest!
We offer a waitlist system when boxes sell out.

Definitely keep your eye on the “past boxes” shop as well- we will sell past boxes when available if you are interested in a certain month!

What currency do you use?

The U.S. Dollar. 

How can I order a gift for someone?

Thank you for thinking of us to use as a gift!

Simply enter your gift recipient's address at checkout.

Enter your billing information and click “checkout.” Your gift will be all set to go :)

Can I skip a box?

You may!  

Monthly subscribers - Simply log into your account to edit "Your Subscriptions." There is a button that says "skip renewal." 

If you are in the middle of a 3 or 6 month plan, skipping will only apply to your renewal and will be for 3 or 6 months skipped. If you want to just skip one month, please e-mail us at support@unpluggedbookbox.com
 

Can I return my box or be refunded?

Unplugged does not accept returns. If you require a replacement due to a damaged product, please let us know via e-mail at support@unpluggedbookbox.com. We do require photographic evidence of the damaged product as vendors sometimes need these to fulfill replacement requests. We are happy to send a replacement or refund you for the cost of the product if it is out of stock.

Please read the Terms & Conditions for a full understanding on refunds and returns. 

 

What if I accidentally ordered two boxes and they already shipped/arrived?

If you accidentally ordered two boxes and didn't realize until they arrived, you can return the box for a refund excluding the shipping fees. 

 

Can I cancel for a refund if the box is running late?

We always do our best to ship on time. On the rare occasion that we are shipping late due to circumstances beyond our control, we do not allow cancellations for a refund. In circumstances that the post delays your shipment, we cannot offer a cancellation or refund. We do everything in our power to ship quality boxes in a timely fashion, but once a box leaves our facility, we have no control over it.

 

When do I need to cancel so I am not billed again?

Billing is on the 15th of the month at the end of your subscription term, so please be sure to cancel before then so you are not renewed.

Vendor and Influencer information

I sell goodies that would be perfect for Unplugged Book box! How can I feature my items in a future box?

That’s amazing! Unplugged is always seeking quality, small business vendors.

If you are looking to get your products inside an Unplugged Book Box, please e-mail me with your information at support@unpluggedbookbox.com. Please be willing to send samples at my request! I will log your information and let you know if I'm interested in your products and for which month I'd like to feature them.

I have a bookstagram, booktube, book blog, or a book twitter. Can I get a free box to review or promote?

Thank you so much for your interest and for your willingness to help promote the Unplugged brand! It really means a lot to me :)

To answer your question, it really depends on a number of factors. Due to a high volume of inquiries, I will consider inquiries on a case-by-case and month-by-month basis. 

Right now, I can only send free boxes to those that have a strong social media presence (10,000+ followers) and that have great interactions on their blogs, Instagram, Twitter, and YouTube. If you fit these requirements, please contact us at support@unpluggedbookbox.com and I will see what I can do!

I am a writer/I know a writer! Do you want to read my/their work and feature it in a box?

If your book is being traditionally published, you may definitely e-mail us at support@unpluggedbookbox.com and let us know to look out for it. We'll just need the release date, genre info, and what publisher you worked with!

 

If you are an Independent Author, we have a submissions form you may submit for your book(s). Please submit one per book. We cannot reply to all inquiries, but we will reach out if we think your book might be a good fit for an upcoming box!

CLICK HERE FOR THE SUBMISSIONS FORM.

Do you have any representatives?

Unplugged holds rep searches on Instagram for Instagram, TikTok, or Youtube roughly every 3-4 months! Check our Instagram for any open rep searches!

 

If you are an influencer with 3,000+ followers on YouTube or TikTok and are interested in doing an unboxing on your platform, please e-mail us at support@unpluggedbookbox.com and we may be able to work with you!